Privacy Policy – 500 Jili

1 Personal Data We Collect

500 Jili collects the following categories of personal data from players and users of our platform:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or legal compliance purposes.

2 How We Collect Your Data

500 Jili collects personal data through the following means:

• Direct Interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated Technologies: Data collected automatically when you access the 500 Jili platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for more details on our cookie practices.
• Third-Party Sources: Data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank) to confirm transaction status; identity verification service providers to validate your identity documents; and fraud prevention services to protect the integrity of our platform.
• Publicly Available Sources: In limited circumstances, we may supplement your data with information from publicly available sources to assist with identity verification or fraud prevention.

3 Purpose of Processing Your Data

500 Jili processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 500 Jili player account, including authentication and account security.
• Identity Verification: To verify your identity and age (21+) in compliance with Philippine gaming regulations and our internal Know Your Customer (KYC) requirements.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions on the 500 Jili platform via your chosen payment method.
• Service Delivery: To provide access to games, promotions, bonuses, and all other features of the 500 Jili platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our support channels.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, data protection laws, and gaming regulatory requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the 500 Jili platform.
• Responsible Gaming: To monitor gaming behavior, enforce responsible gaming tools such as deposit limits and self-exclusion, and identify players who may need support.
• Platform Improvement: To analyze usage patterns and technical data to improve the performance, features, and user experience of the 500 Jili platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

500 Jili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 and its implementing rules, 500 Jili processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — that is, to provide the gaming services you have registered for at 500 Jili, including account management, game access, and transaction processing.
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations, KYC requirements, gaming licensing conditions, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests of 500 Jili, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided such interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, for marketing communications or the use of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

500 Jili does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with payment service providers — including GCash, PayMaya, BPI, BDO, and Metrobank — solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable data protection obligations.
• Identity Verification Providers: We work with third-party KYC and identity verification services to validate the identity documents you submit during registration or account verification. These providers process your data strictly for verification purposes.
• Fraud Prevention & Security Services: We may share technical and behavioral data with fraud detection and cybersecurity service providers to protect the integrity of the 500 Jili platform and its players.
• Regulatory & Law Enforcement Authorities: We may disclose your personal data to competent government authorities, regulators, or law enforcement agencies where required by law, court order, or regulatory directive — including disclosures required under Philippine AML laws.
• Professional Advisors: We may share data with our legal counsel, auditors, and other professional advisors where necessary for the conduct of our business, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 500 Jili's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third parties with whom 500 Jili shares personal data are required to implement appropriate technical and organizational measures to protect that data and to process it only for the purposes for which it was shared.

6 Data Retention

500 Jili retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account at 500 Jili, and for a period of five (5) years following account closure, in accordance with applicable record-keeping requirements.
• Financial & Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine AML regulations and tax laws.
• Identity Verification Documents: Retained for the duration of your account and for five (5) years following account closure or the completion of the relevant verification process.
• Gaming & Session Data: Retained for up to three (3) years from the date of each gaming session, for responsible gaming monitoring and dispute resolution purposes.
• Communications Data: Support correspondence and chat logs are retained for up to two (2) years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw your consent or opt out of marketing communications, plus a reasonable period thereafter to honor your opt-out request.

Upon expiry of the applicable retention period, 500 Jili will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

7 Data Security

500 Jili implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 500 Jili platform.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Strict access controls ensuring that only authorized personnel with a legitimate business need can access personal data.
• Regular security assessments, vulnerability testing, and penetration testing of our platform infrastructure.
• Employee training on data protection obligations and secure data handling practices.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable legal requirements.

While 500 Jili takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your 500 Jili account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 500 Jili will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Philippine Data Privacy Act.

8 Cookies & Tracking Technologies

The 500 Jili platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze platform usage. The following types of cookies may be used:

• Strictly Necessary Cookies: Essential for the operation of the 500 Jili platform, including session management, authentication, and security features. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming configurations, to provide a more personalized experience on 500 Jili.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players interact with the 500 Jili platform, helping us identify areas for improvement. These cookies do not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and other security threats on the 500 Jili platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 500 Jili platform. For strictly necessary cookies, your consent is not required as they are essential to the provision of our services.

9 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 500 Jili:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed by 500 Jili, as set out in this Policy.
• Right of Access: You have the right to request a copy of the personal data that 500 Jili holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 500 Jili. You may update certain account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 500 Jili has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law.

10 Minors & Age Verification

The 500 Jili platform is strictly intended for adults aged twenty-one (21) years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the 500 Jili registration process, and we reserve the right to request supporting identity documents at any time to confirm a player's age.

If 500 Jili becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the payment source after verification.

Parents and guardians who believe that a minor may have registered at 500 Jili are encouraged to contact our support team immediately so that we can investigate and take appropriate action.

11 International Data Transfers

In the course of providing our services, 500 Jili may transfer your personal data to service providers or partners located outside the Philippines. Where such transfers occur, 500 Jili ensures that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized under Philippine law.
• Implementing contractual clauses with overseas recipients that require them to protect your data to standards equivalent to those required under the Philippine Data Privacy Act.
• Conducting due diligence on all overseas data processors to verify their data protection practices before engaging their services.

By using the 500 Jili platform, you acknowledge and consent to the transfer of your personal data to overseas recipients where necessary for the provision of our services, subject to the safeguards described above.

12 Changes to This Privacy Policy

500 Jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the 500 Jili platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the 500 Jili platform following the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must stop using the platform and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how 500 Jili protects your personal data.

13 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 500 Jili, please contact our Data Protection Officer (DPO):

Data Protection Officer – 500 Jili
Email: [email protected]

For general support inquiries, you may also reach our customer support team at [email protected]. Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays.

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For more information about your rights under the Data Privacy Act, you may visit the NPC's official resources.